Frequently Asked Questions (FAQs)

1. How can I place an order?

Placing an order is simple. Browse our products, add your desired items to the cart, and proceed to checkout. Follow the checkout instructions to complete your purchase securely.

2. What payment methods do you accept?

We accept major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • JCB

  • Diners Club

  • Apple Pay

  • Google Pay (where available)

All payments are processed securely through trusted payment providers.

3. Where do you ship?

Currently, we ship only within the United States.

At this time, we do not offer international shipping.

4. How long does shipping take?

  • Processing Time: 1–3 Business Days

  • Transit Time: 3–7 Business Days

  • Estimated Delivery Time: 4–10 Business Days

Delivery times may vary depending on location and carrier conditions.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use the tracking number to monitor your shipment’s progress.

6. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We can only make changes before the order has been processed or shipped.

7. What is your return policy?

We accept eligible returns within 30 days of delivery. Returned items must be unused, in their original condition, and include the original packaging.

Please refer to our Refund & Return Policy for complete details.

8. What should I do if I receive a damaged item?

If your order arrives damaged or defective:

  • Take clear photos of the item and packaging.

  • Contact us within 7 days of delivery.

  • Provide your order number and photos.

We will review your claim and assist you with a replacement or refund if eligible.

9. Do you charge shipping fees?

We offer free standard shipping on eligible orders within the United States unless otherwise stated during checkout.

10. What if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address. Address changes can only be made before an order has been shipped.

11. Is my payment information secure?

Yes. All transactions are processed through secure, PCI-compliant payment gateways. We do not store your credit card information on our servers.

12. How can I contact customer support?

You can contact us using the information below:

Business Name: Forever Have Faith

Address: 1412 Eatonton Rd, Suite 500, Madison, GA 30650, United States

Phone: +1 (706) 343-4085

Email: foreverhfaith@gmail.com

Business Hours:
Monday – Saturday: 09:00 AM – 06:00 PM
Sunday: Closed

13. How long does it take to receive a response?

We aim to respond to all customer inquiries within 24–48 business hours.

14. Will I receive an order confirmation?

Yes. After successfully placing an order, you will receive an order confirmation email containing your order details.

If you do not receive the email, please check your spam or junk folder, or contact our support team.

15. Can I return an item without proof of purchase?

To process a return efficiently, we require proof of purchase, such as your order confirmation email or order number.