Refund & Return Policy

Return Eligibility

We gracefully accept returns within 30 days of the official delivery date. To qualify for a successful return, the artifact must strictly meet the following conditions:

• Be entirely unused, unaltered, and in its pristine original condition.
• Be returned enclosed in the original packaging, including all accessories, manuals, tags, and included materials.
• Be accompanied by official proof of purchase, order confirmation, or your unique client order number.
• Show absolutely no signs of misuse, alterations, damage caused by the customer, or normal wear and tear.

Items failing to align with these strict criteria may comfortably forfeit eligibility for a refund, replacement, or exchange matrix.

By placing an order through our website, you agree to the terms outlined in this Refund & Return Policy.

Non-Returnable Artifacts

Unless mandated otherwise by applicable law, the following categories are permanently excluded from our return matrices:

• Personalized, bespoke, or custom-made creations.
• Official Maison Gift Cards.
• Clearance or final sale items explicitly marked as non-returnable at the time of acquisition.

Return Methodology

All approved returns must be routed exclusively via transit mail. At this time, we do not accommodate in-store returns for online acquisitions. Prior to deploying any parcel back to our atelier, you must contact our customer support team to obtain authorized return instructions. Returns deployed without prior verification or sufficient order documentation may encounter significant operational delays.

Return Shipping Logistics & Restocking Fees

Patrons are generally responsible for the direct costs of return shipping transit, unless the artifact arrived damaged during delivery, bears an inherent manufacturing defect, or an incorrect item was deployed due to an internal oversight on our part.

If the return is a direct result of our logistical error, we will work in complete harmony with you to provide an appropriate resolution. Furthermore, we do not assess any restocking fees for eligible, authorized returns.

Damaged, Defective, or Incorrect Manifests

If your package arrives damaged, defective, or incorrect, please notify our desk within 7 days of delivery. To process an immediate assessment, please direct the following details to our secure electronic mail (info@foreverhavefaith.com):

• Your unique client order number.
• High-resolution photographs of the item in question.
• Clear photographic evidence of the external shipping parcel.
• A brief narrative describing the encountered issue.

Claims submitted beyond the 7-day post-delivery threshold may forfeit eligibility for refunds, replacements, or store credit matrices. Approval remains subject to internal review.

Exchanges

Should you receive a damaged, defective, or incorrect creation, you may formally request an exchange, subject to live inventory and product availability. Exchange requests are meticulously reviewed on a case-by-case basis. In scenarios where an identical replacement is unavailable, we will extend a alternative solution, including a curated replacement, store credit, or a standard refund protocol.

Order Cancellation Thresholds

Orders may be canceled strictly before they have transitioned into processing or shipping phases. Once a manifest enters our active fulfillment queue or has been deployed into transit, it cannot be canceled and must proceed through the standard framework outlined in this Refund & Return Policy.

Refund Processing Framework

Upon safe arrival and formal inspection of your returned parcel at our facility, we will notify you regarding the official approval or rejection of your refund. If approved, refunds are processed within 7 business days and dynamically reversed back to the original payment method utilized at checkout.

Please note that banking institutions and payment providers may require supplementary processing windows before the funds reflect in your balances. Original shipping charges remain fundamentally non-refundable, except where mandated by law or when the return stems from our logistical error.

Shipping Metrics Reference

For your convenience, our curated standard shipping parameters are detailed below:

Please remember that transit velocities represent projections rather than absolute guarantees and may fluctuate due to regional destination dynamics, courier constraints, or environmental factors beyond our reasonable mastery. Shipping remains exclusive to the United States Only.

Policy Evolution

We reserve the sovereign prerogative to alter, modify, or update this Refund & Return Policy at any moment without prior announcement. Any adjustments become active immediately upon publication to this page. Continued interaction with our portal following revisions signals your complete harmony with the updated framework.